Loyalty programmes run with Volta
Programme terms
Last updated 31 October 2026
These terms apply to the points programme of the shop where you joined. The shop runs the programme and decides its rewards; Volta provides the technology. By joining, you accept these terms and the privacy notice.
1. Joining
Joining is free. You join from the QR code the shop shows after you pay by card. You need a mobile number: one account per number at each shop. You must be 16 or older to join.
2. Points
- You earn 1 point per whole euro of each card payment at the shop, with a card on your account. A 4,80 € payment gives 4 points.
- The payment you joined with counts. Payments made with a card before it was added to your account don't.
- Only card payments on the shop's connected terminal count: not cash, and not payments at other shops.
- Points usually appear within a minute. If a payment is missing or wrong, tell the shop: it can be corrected.
- Points stay valid 12 months after your last visit: each card payment at the shop adds 12 months. After 12 months without a visit, they expire. We text you about 30 days before, and your points page always shows the date.
- Points have no cash value, can't be exchanged for money, and can't be transferred to someone else.
3. Rewards
The shop sets the rewards and how many points each costs; they're shown on your points page. Ask at the counter: the staff gives you the reward and the points are taken off your balance. The shop may change its rewards; points you already earned stay on your balance.
4. Your cards
- Your account can have up to 5 cards. A card belongs to one account only.
- To add a card, pay with it and scan the shop's QR, then enter the code we text to your number. The staff can also add it for you: we then text you, with a link to remove it if it wasn't you.
- Any payment with a card on your account earns you the points, even if someone else paid with it.
- You can remove a card from your points page, except the last one.
5. Messages
You always get the texts the programme needs: your welcome link, reward alerts, a reminder before your points expire, and codes. The shop's news and offers only come if you said yes, never more often than you chose, and you can stop them anytime from your points page or with the link in each message.
6. Your points page
Your page opens with a secret link. Keep it to yourself: anyone with the link sees your points and can change your choices. Lost it? Get it again with your number at getvolta.xyz/points, or ask the staff.
7. Leaving, and the end of the programme
- You can leave anytime from your points page. Your account and your points are deleted and can't be recovered.
- The shop may end its programme. It will tell members at least 30 days before, so you can use your points.
- The shop may close an account that is used to cheat the programme.
8. The fine print
The shop is responsible for the programme and its rewards. Volta provides the service as it is and is not liable for the rewards a shop offers or refuses. Nothing in these terms limits your rights as a consumer. Portuguese law applies.
9. Contact
Ask at the shop, or write to support@getvolta.xyz. Volta is run by QUIET FREQUENCY, UNIPESSOAL LDA. (NIF 519 091 647), Rua da Infantaria 88, 1350-170 Lisboa, Portugal.